Terms & Conditions

Copyright & Permission

These pages contain copyrighted material protected by United States and international copyright laws. Do you want to use some of this information? All you have to do is get our permission and include proper citation (acknowledgment). Here are the details.

Educational or Non Commercial Purposes: 
Use of these words and photos is permitted for noncommercial purposes, but only if it carries the following citation : “Copyright © 2017-18 Sprout Brothers®, LLC – www.Sproutman.com”

Commercial Use: All rights to the content on this website are reserved by Sprout Brothers, LLC and the other copyright owners. Permission for use of any of these materials in a commercial venue can be made available. Please submit your request to Sprout Brothers, LLC., PO Box 1100, Great Barrington, MA 01230 USA. Or submit your request via email here. 
Limitations: Unless and until permission is granted, you may not reproduce, copy, modify, add to, publish, transmit, create derivative works, distribute, or otherwise use in commerce, any content from this website. Thank you for your interest, we’ll respond to you as soon as possible.

Limitation of Liability

The information and techniques contained and described on the Sproutman website are not a substitute for proper medical advice. If you have any questions, please consult your doctor.

Shipping Policy

We try to get your orders out as quickly as possible. Whenever possible, items will be shipped out the same day if the order is received before 12:00 p.m. Eastern Time, and most orders will be processed and shipped within 1-2 business days. However, unexpected delays in processing may occur, especially during the holiday season. Further delays may occur if items are out of stock or if there is a problem with payment verification. Orders will not be processed on weekends and holidays.

Backorders

All in stock items shall be shipped within 48 hours of order receipt. Back ordered items shall be shipped upon availability of the item unless cancelled by customer prior to shipment. Please note Sproutman reserves the right to cancel back ordered items not shipped within an extended period of time due to potential price volatility.

Cancellations

You may cancel your order before we have shipped the product to you or before we have provided the services for which you contracted, but not more than seven days from the date we send your order confirmation. For products shipped please see our Returns & Refunds Policy for more details. To cancel, send your cancellation notice by email to service@sproutman.com. The cancellation notice must include your name, a description of the products or services, the order number and the date of the order. Attaching the order confirmation we originally sent you will also assist us in processing your cancellation as quickly as possible. The order number is stated in the order confirmation we email to you when we accept your order.

Damage Shipments, shortages, or refused shipments

Any damaged or short shipments must be reported within 24 hours of their receipt. For damaged shipments, the original box and packing materials MUST be held until the shipping carrier who delivered the item deems them unnecessary for claim purposes. If not reported within 24 hours, we are unable to initiate a claim and the package is deemed as received in acceptable condition. For all shipments refused by the recipient, all freight charges and fees, both to the customer and the return shipping from the customer, shall be paid by the customer that initiated the order.

Defective Merchandise

Any defective merchandise is subject to the terms and conditions as set forth by each manufacturer and their respective limited warranty. The manufacturer’s warranty is in full effect once the product leaves the warehouse and is accepted by the customer. For any issues please contact service@sproutman.com and the issue will be passed to the relevant supplier. Any merchandise that is Sproutman® branded is subject to the terms and conditions as follows.  The customer must contact Sproutman® via email at service@sproutman.com to initiate a claim, a team member will be in touch as soon as possible.  The product must be deemed defective by a team member at the Sproutman® office. The product must contain all original parts and packaging materials otherwise fees outlined in the returns, refunds, and replacements section of this agreement will be applicable. Once received the product will be evaluated, if it’s deemed to be a manufacturers defect Sproutman® will send a replacement product (within 3 months) or equivalent credit will be issued as soon as possible at no cost to the customer.  However, if it is deemed defective due to improper use or negligence by the customer the product will not be replaced, the product will be sent back to the customer. The customer will be responsible for all costs incurred including shipping costs incurred for sending to Sproutman®.

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