Our Return Policy
All returns require a Return Authorization number. Obtain your RA# and instructions, Contact Us. Or, call us at (800) 777-6881 – Ext. 100 between 12 and 3PM ET.
Appliance Refund: On new unopened or unused products returned with an RA# and within 30 days, you get your merchandise cost refunded less credit card/bank charges and a restocking fee which amounts to a 95% refund. Freight is not refundable. Your product must include ALL parts, packing materials, instruction booklets, and paperwork. Used or opened products get a maximum refund of 80% of the merchandise cost. We strive to be fair and reasonable with your return.
Cosmetic Products: Cosmetic products such as Dr. Wheatgrass (including Super Shots) cannot be returned once opened.
Digital Products: Digital products such as eBooks may not be returned once downloaded.
Return Shipping Address: The address on the box is NOT always the address for making your return. We will provide the correct shipment address for your return along with the Return Authorization Number.
Insurance: We are not responsible for lost returns. Please return all products via UPS or any other method that provides tracking and insurance information. We cannot not refund you if we never receive your return or it arrives damaged. Package your product carefully in the original packaging. You are responsible for getting it to us in good condition.
Online Classes: Full refunds are available if your request is received in writing by 9am Eastern time on the first day of the class. After that time, there are no monetary refunds, however, credit may be available.
Organic Sprouting Seeds: Unopened seeds can be returned within 30 days of your invoice date for full credit. A return authorization number is required. Opened seeds cannot be returned.
Video Instructions on How to Return a Freshlife Sprouter